Upon arriving to the given address I was stuck outside the door for my room booking for the entire hour that I should have been practising. Nobody answered the door and I wasn’t given a code for the door either. As I traveled for a long trip to get to the building I couldn’t risk this happening again and I have now found somewhere else to practise. I believe that I am entitled to a full refund. I would appreciate a response to this message otherwise I will pursue other forms of communication.